Missing filing cabinet!

A grey Global 9300 Series Lateral Filing Cabinet (9336-5-05) was ordered from Grand and Toy on April 9, 2016 and the AMEX card was charged on April 14, 2016. Despite multiple requests, and several days of “investigation”, Grand and Toy has been unable to locate, deliver, or provide an ETA for the missing filing cabinet. Please help!

Updated 21 April 2016: Grand and Toy have located and delivered the filing cabinet, and their management have been in touch. They are looking into what went wrong and how their process can be improved.